Returns and Refunds

Returns & Refund Policy

Last updated: [4/17/2025]

At The Cap Box UK, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible:

Items must be unused
Returned in original packaging
Accompanied by your order number

To initiate a return, email us at Capboxclaims@yahoo.com

We'll provide the return address and further instructions.

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Common questions & purchase inquiries: info@glasshouseclosets.com

Refunds

Once we receive and inspect the return, we will:

Approve or reject your refund (based on condition)
If approved, issue your refund within 5–7 business days to your original payment method
Email you a confirmation once complete

If your refund is delayed or missing, please contact your bank or credit card provider first. If issues persist, email us and we’ll assist further.

Return Address

iP9, Toronto Way, Iport Ave, Doncaster DN11 0GU, United Kingdom

Returns will be handled on a case by case basis, a request for return must be received within 14 days of receipt of your product. Customers will be responsible for all return shipping charges and all other applicable shipping charges will not be refunded. Items received with damage will not be eligible for a refund, but a replacement product will be sent. Pictures of any damage must be taken and filed within 5 days of receipt. Any damage claims filed after 5 days will be null and void.